Insurance sends a change request. You need a photo of the headliner out of the car. But it's already reinstalled. Now you're choosing between tearing it apart again or eating the labor. JPK Photo-Doc makes sure that never happens.
Every one of these has happened in our shop. If you've been in collision repair for more than a year, you've lived them too.
Insurance writes a change request on a supplement. They want proof the headliner was removed. Your tech did the work two days ago — headliner is long since reinstalled, car is in detail, interior is cleaned. Without a photo, you either tear it apart again and lose 3+ hours of labor, or you eat the supplement line.
With Photo-Doc: Your tech snapped photos during teardown. They're timestamped, tied to the RO, and sitting in the system. Pull it up, send it to the adjuster. Done in 30 seconds.
You wrote a supplement for adjacent panel blending. Insurance wants to see that blending actually took place before they'll approve it. The car is already in reassembly. Now you have to hunt down spray out cards and hope it's enough to satisfy the adjuster.
With Photo-Doc: Your painter documented the color mismatch before prep. The photos are already in the RO with timestamps proving they were taken before paint work began.
Your tech is deep into a panel repair — the damage is worse than written, so the estimator asks him to shoot some in-process photos to support a supplement for 6 additional hours. The tech does it. Photos are on his phone. Estimator submits the supplement. Adjuster denies it and fires back — wants the in-process photos before they'll approve the additional time. Now the estimator is walking the shop floor looking for the tech, who's already three cars deep into something else. The tech has to stop, find his phone, scroll through 200 photos to find the right ones, text them over, and the estimator has to forward them from his own phone to the adjuster.
With Photo-Doc: The tech uploads in-process photos from the shop floor the moment they're taken — tied to the RO, organized by stage. When the adjuster asks, the estimator pulls them up in 10 seconds and sends a link. Nobody stops working.
Customer picks up their car and says there's a scratch on a panel you didn't touch. Without documentation, it's your word against theirs. You end up buffing it out for free — or worse, repairing and painting a panel — to keep the customer happy. Even though the scratch was there before.
With Photo-Doc: Your intake photos show the scratch was present at drop-off. Every panel, every angle, timestamped and documented. Professional, indisputable proof.
Your disassembly tech stripped the car down, documented everything in his head, and went home. Next morning he calls off. The reassembly tech is staring at a wire harness with no idea how it routes across the car — and the only person who knows is sitting at home. Now you're either calling him on his day off to walk you through it, waiting until he's back, or guessing. Any of those options costs you time, delays the repair, or risks a comeback.
With Photo-Doc: Your disassembly tech photographed and video documented every stage as he worked — wire routing, clips, connectors, brackets — all uploaded to the RO before he left the building. The reassembly tech pulls it up on his phone at the car and gets it right the first time.
The average collision shop processes 40-60 repair orders per month. Even if documentation saves just one supplement per month — one headliner, one blend panel, one hidden damage line — you've more than covered the cost.
And that's before you count customer disputes avoided, time saved searching for photos, and the professional image it projects to insurance companies who see organized, timestamped documentation instead of random phone photos texted in a group chat.
No extra steps. No separate app. Techs document as they go. Office has everything instantly.
From the shop floor on any phone or tablet. Photos upload directly to the repair order by stage.
Estimate, teardown, production, paint, assembly, final QC. Every photo in the right place automatically.
The office portal shows everything in real time. View, download, or share any file from any RO.
Pull up any photo or video and send it. Timestamped, professional, indisputable documentation.
Two tools that work together — the Office Portal for management and the Tech Tool for the shop floor.
Managers and estimators view, organize, and share all repair order documentation from one dashboard. Search by RO, filter by stage, download anything.
Mobile-first interface for techs. Snap photos, record video, upload PDFs — all tied to the RO and stage. Works on any phone or tablet.
Photos organized by repair stage — estimate, teardown, production, paint, assembly, QC. Find any photo in seconds, not minutes.
Not just photos. Record video walkarounds of damage, upload supplement PDFs, scan parts invoices. All in one place per RO.
Office needs a photo the tech didn't take? Send a request directly to their tool. They snap it, upload it, request marked complete.
Estimators see the office portal. Techs see the tech tool. Each person only accesses what they need — with their own login.
Start with scheduling, or get the full documentation suite. Both include a 14-day free trial.
Every photo your tech didn't take is money you might not get paid. Start documenting every repair, every stage, every time.
Start Your 14-Day Free Trial →